<h3 id="isPasted"><strong>Where do you ship?</strong></h3><p>We ship within the United States, Canada, and Mexico.</p><h3 id="how-long-does-shipping-take"><strong>How long does shipping take?</strong></h3><p dir="ltr" id="isPasted">All Chrome finishes generally get shipped within 2&#x2013;3 weeks, while other finishes get shipped within 4&#x2013;6 weeks. Please note that some carriers may have transit delays that are out of our control, however, we are always committed to getting your Sturgianni products into your hands.&#xA0;</p><h3 id="how-do-i-track-my-order"><strong>How do I track my order?</strong></h3><p dir="ltr" id="isPasted">You have 2 ways to track your order</p><ol style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li dir="ltr" style="font-size: 16px;">You may check the email we sent to you and click Track My Order.</li><li dir="ltr" style="font-size: 16px;">You may visit our website and click the chat icon on the lower right side of your screen. Click track and manage my orders then sign in.</li></ol><p><br></p><h3 style="line-height: 1;" id="can-i-change-my-delivery-date-"><strong>Can I change my delivery date? &#xA0;</strong></h3><p>Once your order has been shipped successfully, Sturgianni cannot control the shipping speed. You may contact the courier handling your package if you want to change the delivery date.</p><div style="line-height: 1.4; direction: ltr; text-align: left; margin-left: 0px; text-indent: 0px;"><h3 id="what-if-my-product-arrives-damaged"><strong>What if my product arrives damaged?</strong></h3><p>We understand how disappointing it is to receive a damaged product. If your package arrives damaged, or if you are missing any items from your order, please contact us immediately at <a href="mailto:support@sturgianni.com">support@sturgianni.com</a> or via our chat support after the receipt of your package. We will take care of the problem as soon as possible. Please take a photo of the package&apos;s condition, and all packing materials in case an inspection or pickup is needed.</p><h3 id="can-you-deliver-to-my-work-address"><strong>Can you deliver to my work address?&#xA0;</strong></h3><div style="line-height: 1.4; direction: ltr; text-align: left; margin-left: 0px; text-indent: 0px;"><div style="line-height: 1.4; direction: ltr; text-align: left; margin-left: 0px; text-indent: 0px;"><h3 id="yes-we-can-ship-your-package-to-either-your-residential-address-or-your-work-address-through-fedex-ground-shipping-from-monday-to-fridayif-you-choose-to-have-the-delivery-sent-to-your-workplace-we-recommend-that-you-leave-a-note-for-someone-a-coworker-or-a-boss-to-sign-for-it-so-that-it-doesnt-end-up-getting-lost-in-the-mail-systemcan-you-deliver-to-my-po-box-addressdue-to-the-inability-of-private-shipping-companies-or-carriers-like-ups-and-fedex-to-deliver-to-po-box-addresses-we-do-not-ship-products-to-po-boxeshow-do-i-ensure-that-my-order-is-delivered-to-the-correct-addressplease-provide-accurate-and-complete-information-when-placing-your-order-including-the-correct-delivery-address-apartment-or-suite-number-and-any-special-instructions-for-the-delivery-driver"><p dir="ltr" id="isPasted">Yes, we can ship your package to either your residential address or your work address through FedEx ground shipping from Monday to Friday.</p><p dir="ltr">If you choose to have the delivery sent to your workplace, we recommend that you leave a note for someone (a coworker or a boss) to sign for it so that it doesn&apos;t end up getting lost in the mail system.</p><div><h3 dir="ltr" id="isPasted"><strong>Can you deliver to my PO Box address?</strong></h3><p dir="ltr">Due to the inability of private shipping companies or carriers, like UPS and FedEx, to deliver to PO box addresses, we do not ship products to PO boxes.</p><h3 dir="ltr" style="background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt;" id="how-do-i-ensure-that-my-order-is-delivered-to-the-correct-address"><strong>How do I ensure that my order is delivered to the correct address?</strong></h3><p dir="ltr"><br></p><p dir="ltr">Please provide accurate and complete information when placing your order, including the correct delivery address, apartment or suite number, and any special instructions for the delivery driver.</p></div><p><br></p></h3></div></div></div>

Shipping

<div><h3 id="can-i-return-my-item"><strong>Can I return my item?&#xA0;</strong></h3></div><p dir="ltr" id="isPasted">We understand that going through the return process is a hassle, and we want to make sure that you don&apos;t have to go through that.&#xA0;</p><p dir="ltr">That&apos;s why we always conduct a series of inspections and quality control checks before shipping our products, so you can be confident in what you&apos;re buying.&#xA0;</p><p dir="ltr">Our products are also approved and certified to be compliant with the demanding requirements of some of the strictest international standards, and because of that, we only accept returns within 30 days if there&apos;s been a proven manufacturer defect.</p><h3 id="isPasted"><strong>Do you offer exchanges?</strong></h3><p>Since all of our products will be coming from Italy, we encourage our customers to read the product description carefully before making a purchase and to contact us with any questions they may have about the item because we do not accept exchanges unless you received an incorrect part or product, which is unlikely to happen.</p><p><br></p>

Returns & exchanges

Information about order changes and cancellations.

<h3 id="can-i-cancel-my-order"><strong>Can I cancel my order?</strong></h3><p dir="ltr" id="isPasted">We know mistakes happen. Since we do everything we can to ship your order as soon as possible, We use an automated fulfillment process, which allows us to pack and ship orders quickly. Because of that, we are very limited in making order changes, however, if you need to make changes to your order within 24 - 48 hours from the time it&#x2019;s been placed, please contact us immediately at www.sturgianni.com and we will check if the order can still be canceled. Keep in mind that if the order has already been shipped, we could no longer make any changes.</p><h3 id="isPasted"><strong>I entered the wrong address, Can I still modify my order?</strong></h3><p>If the product has not yet been shipped, you may contact us right away to make a modification to your order.</p><p><br></p>

Changes & cancellations

<h3 dir="ltr" id="isPasted"><strong>Which payment types do you accept?</strong></h3><p dir="ltr">We accept Apple Pay, Google Pay, Discover, Visa, and MasterCard payments.</p><h3 dir="ltr" id="can-i-order-in-a-different-currency"><strong>Can I order in a different currency?</strong></h3><p dir="ltr">We only accept payments in US dollars (USD).</p><h3 dir="ltr" style="line-height:1.2;background-color:#ffffff;margin-top:0pt;margin-bottom:0pt;padding:0pt 0pt 12pt 0pt;" id="how-long-will-i-get-my-refund"><strong>How long will I get my refund?</strong></h3><p dir="ltr">When we issue a refund, the amount does not appear in your bank account immediately. The timeframe will depend on your bank or credit card company, but on average, it usually takes 5&#x2013;10 business days. (this is based on Shopify)</p><h3 dir="ltr" id="my-credit-card-was-declined-what-do-i-do"><strong>My credit card was declined, what do I do?</strong></h3><p dir="ltr">If your credit card was declined, get in touch with the company that issued it and let them know where you are and what you were trying to buy. Get more information from the issuer about what caused the decline and how you can make it right so that your purchasing power is restored. Postpone future purchases until your card&apos;s problem is fixed.</p><div style="line-height: 1.4; direction: ltr; text-align: left; margin-left: 0px; text-indent: 0px;"><p><br></p></div><p><br></p>

Payment

You can easily create a Sturgianni account by clicking this link and following these 7 easy steps. Bravo! You have successfully joined our Famiglia. To reset your password, please follow these simple steps:. If the provided solution does not resolve

<div><h3 dir="ltr" id="isPasted"><strong>How do I create an account?&#xA0;</strong></h3><p dir="ltr">You can easily create a Sturgianni account by <a href="https://sturgianni.com/account/register" rel="noopener noreferrer" target="_blank">clicking this link</a> and following these 7 easy steps.</p><ol><li style="font-size: 16px;">Click on the &quot;Sign In&quot; or &quot;Create an Account&quot; button located on the header of our website.</li><li style="font-size: 16px;">Below the &quot;Sign In&quot; button, you can see the &quot;Create Account&quot; button. Click on it to proceed.</li><li style="font-size: 16px;">Provide your First name, Last name, Email address, and create a strong password in the fields provided.</li><li style="font-size: 16px;">Click on the &quot;Create&quot; button to finish creating your account.</li><li style="font-size: 16px;">Check the email we sent to the email address you provided during registration.</li><li style="font-size: 16px;">Click on the &quot;Activate Your Account&quot; button in the email.</li><li><span style="font-size: 16px;">You will be redirected back to our website</span>.</li></ol><p dir="ltr">Bravo! You have successfully joined our Famiglia.</p><h3 dir="ltr" id="i-cant-log-in-to-my-account-what-do-i-do"><strong>I can&apos;t log in to my account, what do I do?</strong></h3><p dir="ltr">To reset your password, please follow these simple steps:</p><ol style="margin-top:0;margin-bottom:0;padding-inline-start:48px;"><li style="font-size: 16px;">Click on the &quot;forgot your password&quot; link.</li><li style="font-size: 16px;">Enter the email address that you used during registration.</li><li style="font-size: 16px;">Click on the &quot;submit&quot; button.</li><li style="font-size: 16px;">Check your email for a message from us.</li><li style="font-size: 16px;">Click on the &quot;reset your password&quot; button in the email to be redirected to our website.</li><li style="font-size: 16px;">Enter a new, strong password.</li></ol><br><p dir="ltr">If the provided solution does not resolve your issue, you can contact Sturgianni Support through our chat or by filling out the Contact Us form located in the footer of our website. This way, we can assist you and check the status of your account.</p><br><div style="line-height: 1.4; direction: ltr; text-align: left; margin-left: 0px; text-indent: 0px;"><div id="isPasted" style="line-height: 1.4; direction: ltr; text-align: left; margin-left: 0px; text-indent: 0px;"><p><br></p></div></div></div>

Ordering

Shipping

Returns & exchanges

Changes & cancellations

Payment

Account